Our customers are our Number One priority at LightMen LED Flashlights India.
Destinations: We Ship anywhere in India via our reputed shipping partners.
Shipping Cost: FREE!
Carriers: Blue Dart(Domestic Priority), FedEx Overnight Priority Express, DTDC(Air), Professional Courier (Premium) & First Flight.
We usually use BlueDart & FedEx for almost all our shipments, for Pin Codes which are not delivered by BlueDart & FedEx, are catered via First Flight | DTDC or Professional Courier.
ALL ORDERS RECEIVED BEFORE 2PM ON WEEKDAYS, ARE SENT VIA BLUEDART AND ALL OTHER ORDERS RECEIVED AFTER 2PM ARE CATERED BY OTHER COURIERS*.
Holidays: Sundays and Public Holidays, even though orders might be processed, shipping cannot be done.
Tracking: For all Shipping options that we provide, tracking is available on the carrier website using the Waybill number provided by us once the order is fulfilled.
Orders, for which payments are confirmed before 11:00 AM IST, shipping is done on the same day. If, payment is confirmed after 11:00 AM IST, orders will be shipped out first hour on the next working day.
If there is any emergency requirement for shipping, do let us know so we can do the needful on the same day, whatever that is - while we do not promise anything, we try to do our best for such emergency requirements. We go the extra mile when there is need. Speaking to us directly will help us serve better for such orders.
(Call us on +91-9849000777 and we'd do everything we can to fulfill your order on time.)
We take 100% responsibility on the shipping, a product broken due to shipping will be replaced immediately.This has to be notified within 1-day of arrival and the product has to be sent back to us for examination so that we can verify and replace the item. While we try to be proactive and provide world-class support, there might be instances of delay.
Tier I Metros - 1 day | Tier II Cities - 1-2 days | other cities and towns: 2-4 days
Feel free to call us anytime, +91-9849000777 We'd be happy to help.
Feel free to write to us on firstname.lastname@example.org if you have questions or clarifications, we assure to get back to you within 24-48 hours maximum with a resolution to your query.
* : Payment must be approved by bank as successful. We ship items ONLY upon successful payment confirmation from our bank.
If you have a Fenix/Nitecore product that you do not feel performs to your expectations, please return the product to us, we will repair/replace as per our warranty set out below.
LightMen India warrants that following purchase, each Fenix/Nitecore Product will be free from defects in materials and workmanship under normal use for a period of upto 5 years.
LightMen is not responsible for any damage or failure resulting from any abuse, misuse, accident, or negligent act or omission by you or by any third party, or for acts of nature.
Unauthorised repair or attempts to service the unit will invalidate the warranty.
Non-compliance with your products instructions will invalidate the warranty.
For service of the unit under warranty, please return your product to your dealer or contact us directly at LightMen.
In the event of returning the product under warranty, please use sufficient protective packaging. Insufficient packaging resulting in damage will invalidate the warranty.
Any product not meeting LightMen's warranty criteria will only be repaired/replaced at the sole discretion of LightMen LED Flashlights, India.
Please note that every Fenix/Nitecore product is serial numbered for identification.
We can only provide warranty service for Indian serial numbered products supplied through us or via our channel only.
Please return within 15 day's of receipt for a refund, credit or exchange.
The item and packaging must be in new condition and all originally supplied accessories included.
Please pack the item well to avoid postal damage. Insured postage is recommended as we can only issue credit on items received.
A copy of your receipt and a note stating the reason for return should also be included.
Please contact us before returning an item for a returns reference number(product/customer identification.)
Battery & Charger :
Please note that replacements and repair is not applicable for batteries and chargers for various reasons like dropping the batteries, inserting batteries in reverse while charging, voltage fluctuations. This could damage both the batteries and the charger. Also, please read the manuals provided(if any) with the flashlight to understand which way to insert the batteries into the lights. (For flashlights, if its not mentioned, its mostly positive first, meaning positive towards the LED). However, all batches of batteries and chargers are checked randomly by our team to see if there are issues with quality.
Batteries and chargers if reported dead/faulty on arrival(or within the first one week of arrival) can be replaced if found no abuse, these have to be returned to us for inspection, if found no abuse, replacement would be sent - return shipping charges(one way) would be paid by us.
- Credit Cards / Debit Cards / Net Banking (Through Secured Payment Gateway Partner - Direct Pay)
Note: we do not capture any info about your credit card or bank account, you will be redirected to the payment partner processing page which is a secured and encrypted page where you can give your payment details. You will be redirected back to www.ledflashlights.in once the payment is processed.
Other payment modes available on request:
- NEFT / RTGS / Bank Transfer
- Cheque / DD
- Cash Deposit
(These payment modes are available for wholesale orders and dealers only and some special request orders, this process might take more time than online orders, Please contact us for this option)