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Our customers are our Number 1 priority at LightMen LED Flashlights India.
Orders, for which payments are confirmed before 12:30 PM IST, shipping is done on the same day.
Holidays: Sundays and Public Holidays, even though orders might be processed, shipping cannot be done.
Tracking: For all Shipping options that we provide, tracking is available on the carrier website using the Waybill number provided by us once the order is fulfilled, the details will be send to you via email & SMS.
We take 100% responsibility on the shipping, a product broken due to shipping will be replaced immediately.
This has to be notified within 1-day of arrival and the product has to be sent back to us for examination so that we can verify and replace the item. While we try to be proactive and provide world-class support, there might be instances of delay.
Feel free to call us anytime, +91-9849000777 We'd be happy to help.
When purchasing Fenix products, it is important that customers are aware of the following:
How long does it take to get warranty or service work done?
LightMen has a full-service Warranty and Repair Department. For the products which can be repaired in our Hyderabad Repair Centre, repairs are normally done within 2 weeks(14 days) POST receipt as long as parts are available.
There are many a times when we are out of stock on certain parts, You will be notified of the progress. We may take around 45 days for repairs if the light has to go to china for repairs due to non availability of parts or if the flashlight needs to be repaired.
If the parts are unavailable for over 45-60 days max:
We WILL offer you a new piece(without accessories) of the same model.
We appreciate your support of Fenix products. We look forward to continuing to offer you the best lighting products on the market.
Should you need to return a Fenix product to us, please send to:LightMen
Examples: TK series, LD series, E series,
5 Years on the Light without USB port, Lights which have NO Charging functionality on it. (1 year on the included rechargeable battery, if there is one.)
2 years for Light if there is a USB port /Magnetic Charging on the light.
(1 year on the included rechargeable battery if there is one)
|2 Years on both the light and battery pack. USB Port Damage NOT covered under Warranty Claims.|
|1 Year (no extended warranty offered)|
Battery & Charger :
Please note that replacements and repair is not applicable for batteries and chargers for various reasons like dropping the batteries, inserting batteries in reverse while charging, voltage fluctuations. This could damage both the batteries and the charger. Also, please read the manuals provided(if any) with the flashlight to understand which way to insert the batteries into the lights. (For flashlights, if it's not mentioned, its mostly positive first, meaning positive towards the LED). However, all batches of batteries and chargers are checked randomly by our team to see if there are issues with quality.
Batteries and chargers if reported dead/faulty on arrival(or within the first one week of arrival) can be replaced if found no abuse, these have to be returned to us for inspection, if found no abuse, replacement would be sent - return shipping charges(one way) would be paid by us.
When you order a product from LightMen that is in perfect working condition but for some reason you are not satisfied with its performance, we accept the returns in a 15 day no questions asked policy with 100% refund.
Exception to 100% refund: The products we thus receive, are unsealed products and not in sellable condition, hence we charge a 25% restocking fee, ONLY for the items that comes in Blister-sealed package which cannot be sealed and re-sold to other customers, making it difficult for us to sell it to anyone else. Whenever someone buys an electronic product from a website, they expect it be in sealed condition. In fact, some people also want to save the packaging. Therefore, people are reluctant to buy a unit that has already been unboxed, hence the 25% re-stocking fee.
Products that comes in blister and are charged re-stocking fees:
Fenix E01, E02R, E-Lite, E03R, Fenix E12, Fenix E15, Fenix E20, Fenix E35V3.0, Fenix MC11, Fenix BC05R, Fenix HP15UE & Batteries & Chargers.
- Credit Cards / Debit Cards / Net Banking (Through Secured Payment Gateway Partner - Razor Pay)
Note: we do not capture any info about your credit card or bank account, you will be redirected to the payment partner processing page which is a secured and encrypted page where you can give your payment details. You will be redirected back to www.ledflashlights.in once the payment is processed.
To have a clearer understanding, here are few examples for various commodities:
Indian Standards Institute | Products deemed for safe consumers use.
ANSI (American National Standards Institute) | ANSI represent more than 270,000 companies, professional societies, trade associations, government agencies, and consumer and labor organizations. ANSI lobbies for over 30 million professionals and covers nearly every industry across the globe
American National Standards Institute (ANSI for short) was established in 1918. It is a non-profit non governmental standards institute.
ANSI is one of the five permanent members in International Standardization Organization (ISO for short) as well as one of the four permanent members in the
International Electrotechnical Commission (IEC for short). It takes part in 79% activities of ISO/TC and 89% activities of IEC/TC. ANSI is a member of COPANT and PASC respectively.
ANSI is the potential national standards institute and actually it has turned into the national standards center. Various standardizing activities have connections with
it. In the meantime, the ANSI Standard has been voluntarily adopted.
For a long time, there had been no standardised tests or uniform rating systems for consumers to judge flashlight performance. Without any uniform rating systems, it frustrated the manufacturers who were working hard to make high quality lighting tools.
The establishment of ANSI/NEMA FL 1-2009 Standard allowed consumers to compare flashlight performance. The standard provides a guide for consumers to rate and compare the claims on the packages for each manufacturer’s products.
Distributors and consumers are more informed. Therefore, it is much easier for them to make the best choices for their needs.
American National Standards Institute (ANSI)
National Electrical Manufactures Association (NEMA)
Representatives from 14 illuminating companies, such as Princeton, Surefire, Petzl, Streamlight, Black Diamond and Duracell, etc. Representatives from flashlight users and flashaholics
The ANSI Standard helps the consumers know about the technical parameters of flashlights quickly which allows them to make a comprehensive comparison of various flashlights.
It can provide a guide for distributors and end users to know more about the products and make the best choices for their needs. It evens the playing field for those manufacturers that participate. It’s important to know that adherence to these standards and reporting results is strictly voluntary. Many leading flashlight manufacturers are now adopting the standard.
A measurement of the total quantity of emitted overall light energy as measured by integrating the entire angular output of the portable light source. Measured in Lumens.
To measure the quantity of overall light energy emitted by the device.
Power resource: All tests are conducted with fresh batteries or fully charged batteries. Batteries used shall be of the same type and/or brand as of the product. The batteries recommended by the manufacturer are to be used for testing. .
The duration of time from the initial light output value (that’s 30 seconds after the light is turned on with fresh batteries) until the light output drops to 10% of the initial value.
To determine the amount of time elapsed under continuous operation at every level.
Conditions: If the device offers multiple output levels, the runtime will be measured at the maximum level & at every level.
The distance from device at which the light beam is 0.25 lux. Results are reported in meters
To determine the maximum distance at which the devices is capable of producing 0.25 lux of light within 30s to 2 min of operation.
Peak beam intensity is the maximum luminous intensity typically along the central axis of a cone of light. The value is reported in candela and does not change with distance.
To determine the peak beam intensity, reported in units of candela, of the device’s beam pattern within 30s to 2 min of operation.
The degree to which a portable light resists damage when dropped on a solid surface. Dropped samples must remain fully functional in order to pass the impact resistance test.
To ensure the structural integrity of hand-held/portable lighting devices under specified impact conditions. The test procedure provide specifications and methods that will ensure products meet a minimum standards of reliability as a result of impact testing.
Drop test should be a priority to any other reliability tests, shall be 1m minimum.
Purpose: The flashlight water resistance can satisfy the lowest requirements for the reliability.
All test samples shall function normally immediately after the test and 30 min after the test.
Water Resistance measured in regards to:
Resistance to Temporary Immersion in Water
Resistance to Continuous Immersion in Water
Resistance to Splashing Water
Fenix will spare no efforts to provide more reliable products and perfect services. The consumers can better evaluate, compare and choose their products provided that they know about the output, beam distance, impact resistance, water resistance and the runtime.
It will adhere to ANSI/NEMA FL1-2009 Standard with all its products.
In line with the ANSI Standard:
2. Fenix carries out other tests: